http://faq.elgato.com/index.php/main en nick@elgato.com Copyright 2008 2008-05-08T18:56:15+01:00 http://faq.elgato.com/index.php/faq/more/how_do_i_view_closed_captions_with_eyetv_exported_video/ EyeTV 3.0.2 can now export ATSC/NTSC Closed Captions for use on iPhone, iPod, and Apple TV. The Closed Captions are also supported for playback in QuickTime and iTunes. This is a feature that applies to North America.  DVB or teletext subtitles are not exportable at this time. When an ATSC/NTSC EyeTV recording with Closed Captions is exported from within EyeTV, EyeTV automatically creates a Closed Captions text track. The Closed Captions will be played back on the iPhone, iPod and Apple TV if Closed Captions have been enabled on the device. Turn on "Show Closed Captioning" in QuickTime Player, or the appropriate "Show Closed Captions When Available" preference on the iPod/iPhone/Apple TV or in iTunes. When using QuickTime Player, the Closed Captions may not appear when you first play a movie.  However, if you rewind the movie after a few seconds of playback, the Closed Captions should appear as expected. EyeTV will export the last Closed Caption track used in EyeTV. For example, if CC3 captions are used, they will be converted to CC1 captions upon export. Only one Closed Captions track is supported. It is recommended to have the latest software and firmware updates for QuickTime, iTunes, iPhone, iPod and Apple TV as older versions did not support Closed Captions. 2008-05-08T18:56:15+01:00 http://faq.elgato.com/index.php/faq/more/when_using_turbo264_some_exports_using_the_apple_tv_format_may_fail/ When using Turbo.264, some exports to the Apple TV format may fail before completing. If you are exporting from within EyeTV, the error reported will be something like 0xE0004051 or 0xE00002E0.  You may also see a blank, grey window with the Turbo.264 icon in one corner. If you are exporting using the Turbo.264 application, version 1.2, the error will be something like -536870176. In either case, Turbo.264 is prevented from completing the export, due to an issue with the firmware inside the unit.  This issue is particular to the Apple TV export preset. This issue is being researched with the assistance of the hardware manufacturer, and once a solution is found, a software update to Turbo.264 should resolve the problem. Until then, there are a few workarounds you can use: 1) Export using a setting other than “Apple TV”, like “iPod High”. 2) Customize your Apple TV export, reducing the resolution by 16 pixels in both directions. 3) Unplug and replug the Turbo.264 before starting the export. Any of these three steps should allow the export to complete. We sincerely apologize for the inconvenience that this error has caused. **** Article Posted on February 28, 2008 2008-02-28T01:25:29+01:00 http://faq.elgato.com/index.php/faq/more/my_eyetv_250_or_250_plus_records_from_composite_or_s_video_with_random_colo/ When recording from certain video sources using EyeTV 250 or 250 Plus, like those with visual noise at the beginning of the sequence (some VHS tapes, for example), random colored squares may appear on the screen. Using the workaround below should enable you to digitize your video sources without random squares (pixelation). 1) Go to “Preferences -> Devices”, check “Analog” and select “Encoding” 2) Now choose “Custom” for the “Quality” and click “Edit” 3) Then choose “I frames only” for the “GOP Structure” 4) Optionally, double “Average Bit Rate” (default 4 Mbps -> 8 Mbps) and “Maximum Bit Rate” (default 6 Mbps -> 12 Mbps) to avoid a decrease of picture quality 5) Click “OK” and close the EyeTV Preferences dialog 6) Record again, and the pixelation should be gone 2008-02-27T14:03:27+01:00 http://faq.elgato.com/index.php/faq/more/log_into_an_administrative_os_x_user_account_before_updating_eyetv2/ If you are using an User account that doesn’t have System (or Administrative) access, then EyeTV won’t have enough permissions to read and/or write to its files.  The end result of that is some of the following behavior: 1) Each time you start EyeTV, you have to use the Setup Assistant again 2) Each time you start EyeTV, you have to scan for channels again 3) Each time you start EyeTV, your settings are not remembered 4) EyeTV may not wake up from sleep to record 5) You may have problems with the remote control To resolve this problem, EyeTV needs to be able to read and write to files in the System area of OS X.  The easiest was to achieve this is to set your particular User account to have Administrative access, before you install or update EyeTV: 1) Open the OS X System Preferences 2) Choose the Accounts section 3) Select your account on the left side of the window, and choose “Allow user to administer this computer” at the bottom 4) Log out of your user account, and then log back in. 5) Install or update EyeTV We are working on solutions to minimize the need for an account with Admin access, but until all issues are resolved, please use the above steps to resolve such problems. ********************************************************************************************************** Here is more information about the files that are involved in this problem. EyeTV has a fairly simple installation process - copy the EyeTV application to your hard drive, and then double-click to launch.  However, behind the scenes, that double-click starts a complicated process, where many files are placed on your hard drive, in specific locations. Some of those files are placed in areas controlled by specific User accounts, and others are placed in the general System, where they can be accessed by any user. Specifically, most of the preference files for EyeTV are kept in the System level: In /Library/Preferences/ com.elgato.eyetv.devices.plist com.elgato.eyetv.plist com.elgato.eyetv.world.plist There are also files kept in the /Library/Application Support/EyeTV folder EyeTVEPG.db EyeTV Helper Wakein A more complicated option is to visit each of the above files, and manually set their permissions so that your user accounts can Read and Write them.  This will selectively give EyeTV abilities closer to an Administrative account, without giving other applications those same priviledges. 2008-02-25T18:08:03+01:00 http://faq.elgato.com/index.php/faq/more/os_x_1052_should_help_eyetv_hybrid_users_seeing_lines_in_video/ Some EyeTV Hybrid users with the latest MacBook models (code name Santa Rosa), have noticed that uncompressed, analog video is often displayed with horizontal lines in the image.  That problem would appear in Live TV, and also recordings. The OS X update 10.5.2 should resolve this problem, for EyeTV Hybrid and other products that use uncompressed analog video. 2008-02-12T00:24:08+01:00 http://faq.elgato.com/index.php/faq/more/how_do_i_setup_clear_qam_channels_with_eyetv/ Some new EyeTV tuners can be set for unencrypted digital cable (Clear QAM). Since cable companies are not required to transmit names or program information along with the channels that they rebroadcast, there will be some Clear QAM channels that EyeTV can’t identify. In order to see program information, you’ll need to go through those manually and match them up with their names in the TitanTV guide. It’s well worth the little effort, as you’ll end up with many more channels to watch. After you Auto Tune, visit the Channels section of the EyeTV Programs window.  You’ll see three different types of entries: • The channels which could be identified are at the top of the listing and already have their EPG source set to TitanTV. Their check-marks will be set to ‘on’ and they will show up in the Program Guide window. • Next you may see some channels which have names, but that could not be automatically matched to entries in TitanTV. Their check-marks will also be on, but they won’t show up in the Program Guide until you match them up. • Finally there will be channels with no names. These will be ‘unchecked’ initially. When identifying channels, it’s helpful to log into your TitanTV account using a web browser. You can then look at the current schedule for your area, which makes it a lot easier to figure out what a particular program might be. • Log in to the TitanTV.com web site and add your cable provider’s Digital Cable lineup to your account, then go to the Digital Cable program listings grid. • Go through all the un-matched channels, tuning to each one and trying to identify it. Watch this channel’s content for a while until you know which channel it actually is. Many channels show their name or logo, which really helps. • When you’ve identified a particular channel, select it in the list and choose the ‘TitanTV’ entry in the EPG column. • The TitanTV channel list will open. You can use the search function at the top to narrow down the list if you like. Find the channel in the list and select it. Click the Assign button. • Repeat the process for all the unknown channels. When you’re done, you should have program information for all your channels 2008-02-05T01:25:45+01:00 http://faq.elgato.com/index.php/faq/more/eyetv_30_some_titantv_errors_can_be_resolved_by_a_channel_lineup_update/ EyeTV 2 users who have upgraded to EyeTV 3 may have noticed temporary issues with the TitanTV Program Guide service.  Their Program Guide built into EyeTV may not be updating.  The Guide Preferences of EyeTV may mention “UUID” errors in relation to TitanTV. In most cases, a simple update of the Channel Lineup can solve this problem. The Channel Lineup is the listing of channels associated with a particular zip code. To update the Channel Lineup, visit the Channels section of the EyeTV Programs window, and choose “Channel Lineup...” from the Action menu. You can also use the TitanTV Guide Diagnostics from the Help menu, to update your Channel Lineup. After the Channel Lineup is refreshed, then the Program Guide update should happen as expected. 2008-01-28T19:13:30+01:00 http://faq.elgato.com/index.php/faq/more/what_channels_can_i_get_with_a_clear_qam_tuner/ Digital cable service typically is made up of a few different types of signals, all on the same cable line: 1) Unscrambled analog cable - “Basic Cable" is what many people are familiar with, offering up to 125 channels of standard definition analog content.  This service will eventually be phased out. 2) Scrambled analog cable - “Premium Cable" includes channels like HBO, that can’t be viewed without a cable box.  No EyeTV product can receive premium analog cable directly. 3) Unencrypted digital cable - “Clear QAM" is similar to basic cable, but in digital form.  The channels are not scrambled or blocked, but only a small number of channels are available for viewing.  Some channels may be SDTV (standard), and some may be HDTV (high definition).  Typically, networks like NBC or FOX will be present, along with public access, shopping, local, PBS, and perhaps some radio channels. 4) Encrypted digital cable - “Digital Cable" is typically encrypted, or encoded so that you need a cable box (or CableCARD) to view it.  If you have 500 digital cable channels that you receive with a cable box, then the majority of these channels will be encrypted.  A Clear QAM tuner can’t receive encrypted digital cable; it can’t receive the majority of your digital cable channels. Therefore, EyeTV products like EyeTV Hybrid (’08), EyeTV 250 Plus (’08) or HDHomeRun only receive a few digital cable channels, those that are Clear QAM (unencrypted).  You cannot use a cable box via Clear QAM, and you can’t receive most of your channels via Clear QAM.  If you wish to use a cable box, you’ll have to use analog input (like composite or S-Video for those products that have it), and HDTV content won’t be available. The channels a Clear QAM tuner can receive vary city by city, and some channels may be there one day, and gone in a few months.  Essentially, your cable company reserves the right to encrypt and decrypt channels at will, but usually you’ll see the networks, and some other content. That said, Clear QAM tuners can receive HDTV content, if available. For example, ABC may start airing HDTV content at 8PM nightly.  That may be 720p or 1080i, depending on the channel. ClearQAM also sometimes offers more than one channel on the same frequency.  In that case, EyeTV can open up all channels on the same frequency, at the same time (or any combination of channels on that frequency). If you use digital cable, please be aware of the strengths and limitations of Clear QAM tuners before purchasing EyeTV.  You may want to contact your cable company, to find out if any of their channels are in Clear QAM format.  You can also search the internet for such information - it’s common to find an article or message board post from people in your same city who are already using Clear QAM content.  Unfortunately, no master list of Clear QAM service providers is available to Elgato.  2008-01-23T22:17:53+01:00 http://faq.elgato.com/index.php/faq/more/are_there_two_different_models_of_eyetv_hybrid_in_the_us/ The original EyeTV Hybrid hardware did not have Clear QAM input via the tuner.  Due to high demand, we changed the hardware, and now there is a new EyeTV Hybrid unit in North America, with the following tuner inputs: Analog Antenna (NTSC) Analog Cable (NTSC) Digital Antenna (ATSC) Unencrypted Digital Cable (Clear QAM) If you purchase an EyeTV Hybrid direct from Elgato starting January 15, 2008, you’ll receive this new unit.  In a short time, that new model will replace the older one in stores - it takes some time to replenish the sales channel. So, if you want an EyeTV Hybrid with Clear QAM abilities, make sure to check with the store to see that you get the newer model.  It will be labeled as supporting Clear QAM on the packaging, and on the bottom of the unit. The older unit without Clear QAM is no longer being distributed as new from Elgato.  Those who have the older unit cannot upgrade it via software - if you want to have a Clear QAM tuner, then you can acquire the new, upgraded model. EyeTV Hybrid (Clear QAM) must use EyeTV 3.0 or later.  EyeTV Hybrid (No Clear QAM) can work with EyeTV 2 or EyeTV 3 software. The Elgato FAQ system currently has older articles that mention “EyeTV Hybrid” - be aware that they are out of date in one respect, since the latest unit does have Clear QAM as well.  Essentially, there are two EyeTV Hybrid models, the older without Clear QAM, and the newer with Clear QAM, but both with the same model name.  We will adjust the FAQ to make this distinction clearer over the next few days. 2008-01-19T04:17:43+01:00 http://faq.elgato.com/index.php/faq/more/are_there_two_different_models_of_eyetv_250_plus_in_the_us/ The original EyeTV 250 Plus hardware did not have Clear QAM input via the tuner.  Due to high demand, we changed the hardware, and now there is a new EyeTV 250 Plus unit in North America, with the following tuner inputs: Analog Antenna (NTSC) Analog Cable (NTSC) Digital Antenna (ATSC) Unencrypted Digital Cable (Clear QAM) If you purchase an EyeTV 250 Plus direct from Elgato starting January 15, 2008, you’ll receive this new unit.  In a short time, that new model will replace the older one in stores - it takes some time to replenish the sales channel. So, if you want an EyeTV 250 Plus with Clear QAM abilities, make sure to check with the store to see that you get the newer model.  It will be labeled as supporting Clear QAM on the packaging, and on the bottom of the unit. The older unit without Clear QAM is no longer being distributed as new from Elgato.  Those who have the older unit cannot upgrade it via software - if you want to have a Clear QAM tuner, then you can acquire the new, upgraded model. EyeTV 250 Plus (Clear QAM) must use EyeTV 3.0 or later.  EyeTV 250 Plus (No Clear QAM) can work with EyeTV 2 or EyeTV 3 software. The Elgato FAQ system currently has older articles that mention “EyeTV 250 Plus” - be aware that they are out of date in one respect, since the latest unit does have Clear QAM as well.  Essentially, there are two EyeTV 250 Plus models, the older without Clear QAM, and the newer with Clear QAM, but both with the same model name.  We will adjust the FAQ to make this distinction clearer over the next few days. 2008-01-19T04:06:13+01:00 http://faq.elgato.com/index.php/faq/more/how_can_i_quickly_see_whats_on_the_next_channel/ Open the EyeTV On Screen Menu by typing in the first few characters of the channel’s name or number. The EyeTV On Screen Menu appears automatically, and the currently running show is displayed next to each channel. Now, press the right arrow (on the keyboard, or on an infrared remote control), and EyeTV displays what’s on next. Scroll to the channel you want to watch or record, and press Enter. It’s a quick and easy miniature programming guide in your channel list. 2008-01-15T19:36:41+01:00 http://faq.elgato.com/index.php/faq/more/eyetv_3_eyetv_sharing/ How do I share my EyeTV Archive with others? If you have more than one EyeTV Archive in your local network, each EyeTV installation can have read-only access to the other libraries. To use this feature, visit the Sharing section of the Preferences. Check Share my EyeTV Archive – that will make your EyeTV Archive available to other users. Then select the Look for shared EyeTV Archives option. That will let you access the archives of other EyeTV users on your local network (who must have enabled EyeTV Sharing as well.) How do I access Archives from other Macs? The EyeTV Programs window has a Shared section. Open it via the triangle, and any shared EyeTV Archives on your local network will be listed. Click one to connect to and browse that library, then double-click on any entry to start watching. Any shared recordings you watch are not copied to your Mac, just streamed at the original resolution. You cannot edit or erase those recordings – you have read only access. Can I watch Live TV via sharing? At this time, you cannot watch Live TV from another Mac via the Sharing feature. However, you can view a shared recoding already in progress – just select it to start viewing. EyeTV Sharing and the Mac OS X 10.5 Firewall To make EyeTV Sharing work with the Mac OS X 10.5 Firewall, you’ll need to add both the EyeTV application and the EyeConnect service to the Firewall’s list of applications and services that are allowed network access. EyeTV installs the EyeConnect service here: /Library/Application Support/EyeConnect/EyeConnect.app. 2008-01-15T19:33:31+01:00 http://faq.elgato.com/index.php/faq/more/does_eyetv_sharing_require_other_computers_to_be_on_the_same_network_and_su/ Yes. EyeTV Sharing requires all participants to be connected in the same network and subnet. Make sure that all Macs are on the same network and share the same subnet. To make EyeTV Sharing work from a Mac with a wired network connection to a wireless network connection (or vice versa), your wireless base station should be set up to create a bridge between the wired and wireless networks. 2008-01-15T19:32:24+01:00 http://faq.elgato.com/index.php/faq/more/eyetv_3_how_do_i_use_the_ipod_assistant/ The iPod Assistant helps you capture movies for iPod Video, Apple TV, and iPhone. To run the iPod Assistant you’ll need EyeTV compatible hardware that contains analog inputs and a hardware MPEG encoding processor. The iPod Assistant will walk you through the process of connecting your video source and capturing analog video into your Macintosh. Afterwards, the video will be converted into the appropriate iPod/iPhone/Apple TV format, and finally transferred to iTunes, where it will be synced to your device the next time it is connected to your Mac. 2008-01-15T19:08:11+01:00 http://faq.elgato.com/index.php/faq/more/eyetv_3_how_do_i_use_the_on_screen_menu/ What is the On Screen Menu? The On Screen Menu enables you to sit back and relax while you watch and record television on your Mac. It works with the Apple Remote, and remotes that have been bundled with EyeTV products.  It also has keyboard and mouse navigation. How do I open the On Screen Menu?  There are a number of ways to enter EyeTV’s On Screen Menu. While EyeTV is running: a) Press Command-Esc on the keyboard, or b) Press and hold the Menu key on the Apple Remote, or c) Press the Enter key on the silver EyeTV remote control, or d) Press the OSD key on the black EyeTV (Terratec) remote control, or e) Select Open Menu from EyeTV’s View menu. How is the On Screen Menu organized?  The EyeTV Menu of the On Screen Menu includes these options: Details - More information about the currently playing video Recordings - A list of all recordings in your EyeTV Library, organized by playlists Channels - A list of the channels you have available. The title of the current program on each channel will be listed, if available. Guide - The Program Guide will be shown - it can be used to select shows to record. More - Leads to the next page of the On Screen Menu. If you select More, then you will see a second page of options: Live TV - Allows you to pick from the following options:  Resume Playing, Mute, Picture-in-Picture, Favorite Channels, Input, Last Channel, Go to Live, Record, Aspect Ratio, Closed Captions, Audio Channels. Schedules - Lists all scheduled recordings.  Select one to Delete, Disable, Export to iPod, Export to Apple TV, and Add to Playlist. Settings - Allows you to pick from the following options:  Display Options, Audio Output, Controls, and Sort Order. How do I navigate the On Screen Menu?  To select an item and move a level down into its submenu, indicated by a small caret at the right edge of the screen, use either a) The OK button on the EyeTV remote control, or b) The Play/Pause button on the Apple Remote, or c) The Enter/Return keys on your keyboard. To go back up one level, press either a) the Enter key on the silver EyeTV remote control, or b)the OSD key on the black EyeTV (TerraTec) remote control, or c)the Menu button on the Apple Remote, or d)the Esc key on your keyboard, or e)double click the title of the present level. How do I close the On Screen Menu?  To exit the On Screen Menu, keep going back up one level by pressing either a) the Enter key on the EyeTV remote control, or b)the OSD key on the black EyeTV (TerraTec) remote control, or c)the Menu key on the Apple Remote, or d)the Esc key on your keyboard, or e)click the (X) control at the top left corner. How do I use the On Screen Menu with the Apple Remote?  To select an item and move a level down into its submenu, indicated by a small caret at the right edge of the screen, use the Play/Pause button on the Apple Remote. To go back up one level, press the Menu button on the Apple Remote. When EyeTV is running: Press the Menu button on the Apple Remote to enter Front Row. Press and Hold the Menu button on the Apple Remote to enter the On Screen Menu. You will be reminded of this behavior the first time you use the Apple Remote with EyeTV. Use the Up/Down buttons on the remote control to scroll up and down the list of menu items. To select an item and move a level down into its submenu, indicated by a small arrow at the right edge of the screen, press the Play/Pause button on the Apple Remote. To go back up one level, press the Menu button on the Apple Remote. To exit the On Screen Menu, keep going back up one level by pressing the Menu button on the Apple Remote. How do I access recordings via the On Screen Menu?  Select the Library command in the Recordings section. You can also browse and view individual Playlists that you have created, selecting individual recordings to view. To change the sort order of recordings, between Sort By Date (latest first) and Sort By Title (alphabetically), select the Sort Order command in the Settings menu. How do I schedule recordings via the On Screen Menu?  You can use the Program Guide built into the On Screen Menu to browse for upcoming shows, and schedule them for recording immediately, without leaving the On Screen Menu. Any potential recording conflicts will be announced, and there is a separate Schedules section to further manage your upcoming recordings. How do I watch Live TV via the On Screen Menu?  Select More at the bottom of the On Screen Menu. You will then see the option for Live TV. You will have choices to Resume Playing, Mute, turn on Picture-in-Picture, select Favorite Channels, change the video Input, go to the Last Channel, and Go To Live.  You can also Record, change the Aspect Ratio, show Closed Captions, and adjust Audio Channels.  2008-01-15T19:05:21+01:00 http://faq.elgato.com/index.php/faq/more/eyetv_3_how_do_i_use_wi_fi_access/ What is Wi-Fi Access? Wi-Fi Access allows you to stream your EyeTV recordings to your iPhone, or iPod Touch over your wireless network. Since the streaming service is essentially a web page being served by EyeTV, this means you can also access the same recordings via a web browser, such as Safari, or Firefox over any local network. Wi-Fi Access can share completed recordings, but not Live TV. How do I start Wi-Fi Access?  In the EyeTV menu, select Preferences. Visit the Sharing section, and check Enable access from Safari on iPhone, iPod touch or Mac/PC. EyeTV will set up a web page suitable for use on the iPhone, iPod Touch, and some other devices. A clickable URL to your EyeTV Archive is listed; that uses your local hostname for OS X, and requires that port 2170 be open on your firewalls. How do I use Wi-Fi Access with my network?  To use Wi-Fi Access, your Mac and device or browser must be on the same local network. Make sure that all Macs and wireless devices are on the same network and share the same subnet. To make Wi-Fi Access work from a Mac with a wired network connection to a wireless network connection, your wireless base station should be set up to create a bridge between the wired and wireless networks. How do I use Wi-Fi Access with my firewall?  If you have an active firewall, port 2170 will need to be opened. To make Wi-Fi Access work with the Mac OS X 10.5 Firewall, you’ll need to add both the EyeTV application and the EyeConnect service to the Firewall’s list of applications and services that are allowed network access. The EyeConnect service is a component that gets installed by EyeTV to:  /Library/Application Support/EyeConnect/EyeConnect.app. How do I use Wi-Fi Access outside of my network?  To make Wi-Fi Access work outside of your local network, you will have to configure your router to forward port 2170 to your Mac’s private IP address. Here is an example of the relevant setting in Apple’s Airport Extreme base station. Other manufacturers’ hardware will have a similar feature. Note that there are several other considerations that are outside the scope of this manual, such as the requirement that your router’s public Internet address remain constant and easily reachable via a DNS entry. How do I use Wi-Fi Access with my iPhone/iPod touch?  In the EyeTV menu, select Preferences. Visit the Sharing section, and check Enable access from Safari on iPhone, iPod touch or Mac/PC. A clickable URL to your EyeTV Archive is listed; that uses your local hostname for OS X, and requires that port 2170 be open on your firewalls. To provide an easy way to get this link onto your iPhone or iPod touch, the Sharing section of the Preferences has a function for emailing this link to yourself. You can then check the email from your iPhone or iPod touch and click on the link to access your streaming content. How do I use Wi-Fi Access with a browser on a Mac?  In the EyeTV menu, select Preferences. Visit the Sharing section, and check Enable access from Safari on iPhone, iPod touch or Mac/PC. A clickable URL to your EyeTV Archive is listed; that uses your local hostname for OS X, and requires that port 2170 be open on your firewalls. This web page should work with Safari 3.0, or the latest versions of Camino or Firefox.  It will be accessible from your local network, and not all over the world. How do I choose a password for Wi-Fi Access?  In the EyeTV menu, select Preferences. Visit the Sharing section, and press the Change… button.  Your user name will be “eyetv”, and you can choose whatever password you like. A clickable URL to your EyeTV Archive is listed; that uses your local hostname for OS X, and requires that port 2170 be open on your firewalls. You will be asked for this password, whenever you visit that URL. Once Wi-Fi Access is password protected, then you can adjust the password by pressing the Change… button. How do I enable my EyeTV recordings for Wi-Fi Access? The first time you turn on Wi-Fi Access, EyeTV will ask you whether you’d like to convert all existing recordings into a format suitable for Wi-Fi Access. There are 5 options to choose from in the popup menu in the Wi-Fi Access preferences. Choose the option that suits your needs. The Cellular option should be used if you plan to play back recordings via the iPhone’s EDGE network. You can also decide whether to convert all future recordings for use with Wi-Fi Access. Individual recordings may be enabled individually for use with Wi-Fi Access in the EyeTV Programs window. Select your recording, and check the box in the Wi-Fi Access column to begin the conversion. 2008-01-15T19:04:36+01:00 http://faq.elgato.com/index.php/faq/more/eyetv_3_what_are_my_recording_options_with_smart_guides/ Scheduling a recording from the Smart Guide is very much like working with the Program Guide. Click on an entry to find out more about that program, or to use the Add Schedule button.  You can also choose to record it by pressing the pink circle underneath the name of each item in the Smart Guide. Press the Options button if you would like your Smart Guide to automatically Record All Matches of the programs that it finds.  You have the option to add these recordings to a certain playlist, or to export them to iTunes, in the iPod, iPhone or Apple TV formats. You can also let EyeTV create the corresponding Smart Playlist that will contain the recorded programs. Finally, you can tell EyeTV to keep only a certain number of recordings.  You may be recording 10 items each week using a Smart Guide, but if you select Keep 5 shows, then only the last 5 recordings for that Smart Guide will be saved - the rest will be deleted.  This will let you give a rough limit for how much hard drive space each Smart Guide will use for recordings. To save a specific recording from being automatically deleted, highlight it in the EyeTV Programs window, then click the Action menu (that looks like a gear) and select Keep Recording.  2008-01-15T18:35:43+01:00 http://faq.elgato.com/index.php/faq/more/eyetv_3_how_do_i_use_smart_guides/ Smart Guides are automatic searches, that will constantly examine the Program Guide for shows you want to watch. To make a Smart Guide, start your search in the electronic program guide window, modify or further refine the search using the criteria below, then simply click Save to save the results. Or, you can choose New Smart Guide… from the File menu, or press the + button at the bottom left corner of the EyeTV Programs window. After you name your Smart Guide, enter one or more search terms you want to use. You can add or subtract criteria by using the + and - buttons. Your search can look for all or any criteria to choose. You can enter search criteria in the following fields: Any Field Title Episode Title Description Actors Director Content Year Duration Start Date Stop Date Start Time Stop Time Channel Name Channel Number Favorite Channels HDTV Repeat Episode Number Episode Count As you change the search criteria, the guide will automatically update. Here is a specific example of how to narrow down a Smart Guide search. We are looking for new episodes of the “Simpsons” that are on one specific channel. Start from the main EPG window’s search field by typing “Simpsons”. Then change the Any Field contains Simpsons condition to Title contains Simpsons (to avoid catching Simpsons that appear on late night comedy channels). Then add the Repeat is false condition to get only the new episodes, and the Channel is 2 condition (because there are several cable channels carrying new Simpsons episodes). In this way, you’ll only find the new episodes of the Simpsons and won’t have to weed out the duplicates afterwards.  2008-01-15T18:15:24+01:00 http://faq.elgato.com/index.php/faq/more/how_do_i_use_cover_flow_in_the_eyetv_programs_window/ When using EyeTV under OS X 10.5 (Leopard), an extra button will appear at the top of the Recordings section. That View button can be used to turn Cover Flow mode on or off. Note: When using EyeTV under OS X 10.4 (Tiger), that button will not appear, and Cover Flow mode cannot be started.  2008-01-15T18:03:35+01:00 http://faq.elgato.com/index.php/faq/more/whats_new_in_eyetv_251/ Mac OS X 10.5 Leopard Support EyeTV 2.5.1 is fully compatible with Mac OS X 10.5 Leopard and supports the following key new features of Mac OS X 10.5: ⁃ Quick Look ⁃ iChat ⁃ Spaces Quick Look Using Quick Look in Leopard, you can preview the contents of your EyeTV recordings and schedules in the Finder. Cover Flow is fully supported. If the EyeTV recording has been prepared for Wi-Fi Access, the recording can also be played back in the Finder, at a reduced resolution. Tip: To enable Wi-Fi Access, open EyeTV’s preferences, select the Wi-Fi Access pane, and click Start. EyeTV will automatically prepare all new recordings for Wi-Fi Access, as well as optionally convert all your existing recordings. Recordings that have already been converted for Wi-Fi Access are marked with a checkbox in a new column in EyeTV’s Programs window. iChat Theater To share an EyeTV recording with a friend using iChat on Leopard, the recording must have been prepared for Wi-Fi. Simply drag it to a video chat-in-progress window in iChat. You can control playback, and you get to provide your own running commentary! Spaces You can set up EyeTV’s player window to play back in every Space. To enable floating windows in every Space, select “Keep Player Windows On Top” from EyeTV’s View menu. Player windows that float feature an uncluttered, minimal title bar. This applies to live television windows as well as recordings. Hardware Support TerraTec Cinergy S USB—Support has been added for TerraTec Cinergy S USB, a DVB-S satellite tuner using USB 2.0. TerraTec Cinergy Piranha—Support has been added for the TerraTec Cinergy Piranha, a new DVB-T and DAB Radio USB stick available in Europe. Pinnacle 72e—Support has been added for the Pinnacle 72e, a new DVB-T-only USB stick available in Europe and Australia. Logitec LDT-1S302U—Support has been added for the Logitec LDT-1S302U, a new ISDB-T USB stick available in Japan. 2007-10-31T22:47:29+01:00 http://faq.elgato.com/index.php/faq/more/does_eyeconnect_support_mac_os_x_105_leopard/ EyeConnect 1.5.1 can work with OS X 10.5 (Leopard), along with OS X 10.4. This new release fixes problems that EyeConnect 1.5 had in Leopard. You can download EyeConnect 1.5.1 from here: http://www.elgato.com/index.php?file=support_updates_eyeconnect 2007-10-31T18:45:32+01:00 http://faq.elgato.com/index.php/faq/more/does_eyehome_support_mac_os_x_105_leopard/ EyeHome 1.8 can work with OS X 10.5 (Leopard), with a few tweaks. 1) The installer doesn’t work: The EyeHome installer is a container that actually contains only one really important piece - EyeHome.prefPane. That’s EyeHome, and it shows up in your System Preferences.  EyeHome 1.8 has a problem getting that application into the right place, so you’ll have to do it manually. Download EyeHome 1.8, and open the EyeHome Installer using a Control-Click, so you can see the context menu.  Choose Show Package Contents. You can find the PrefPane inside EyeHome Installer/Contents/Resources/Installer Items/EyeHome.prefPane.  That’s another way of saying you should open these folders to find it: Open the EyeHome Installer (with Show Package Contents) Open the Contents folder Open the Resources folder Open the Installer Items folder Inside that folder will be EyeHome.prefPane. Click on it to install EyeHome. 2) EyeTV content isn’t found: If you are using EyeTV with EyeHome, then EyeHome thinks your EyeTV Archive is in the Library folder for your User account.  In reality, it’s probably in the Documents folder, or somewhere else that you chose via the Recording Preferences in EyeTV.  Due to this error, EyeHome can’t find your EyeTV recordings without help. A symbolic link, that points from the true EyeTV Archive location, will solve the problem - name the link “EyeTV Archive”, and place it in the Library folder ( ~/Library/EyeTV Archive).  In other words, put the link here: Open the Hard Drive Open the Users folder Open the folder that’s named after your User account (it may have a House icon). Open the Library folder Place the link called “EyeTV Archive” in the Library folder Most users can do this using SymbolicLinker: http://www.versiontracker.com/dyn/moreinfo/macosx/17655 In this way, you keep the EyeTV Archive wherever you like, but EyeHome will find a link to it in that Library folder. 2007-10-29T19:12:07+01:00 http://faq.elgato.com/index.php/faq/more/is_eyetv_mac_os_x_105_alias_leopard_compatible/ Elgato has been testing pre-release versions of OS X 10.5 for the past few months, and EyeTV 2.5 was designed to be compatible with that preliminary software. The final version of OS X 10.5 has been released, and EyeTV is in the process of being fully tested against it. Unusual behaviors will be resolved in an update to EyeTV as appropriate.  That would be a free update for EyeTV 2 users Look to this article over the coming weeks, for the latest information about EyeTV 2.5 and OS X 10.5 (Leopard) compatibility. Update: 10/26/2007 Some users who have already received OS X 10.5, have noticed that the Apple Remote isn’t working well with EyeTV.  We’ll confirm this as soon as we fully examine the final build of OS X 10.5, but most likely we’ll need to offer a new EyeTV update soon, for this and any other issues that are found. Update: 10/29/2007 Some users have noticed that the blue full screen Menu in EyeTV isn’t very responsive under OS X 10.5 - it may take some seconds for navigation to progress.  Now that the final OS X build is out, we’ll study this and make any fixes that may be necessary. If you notice something unusual about EyeTV 2.5 in OS X 10.5, then please let Elgato Systems Customer Support know.  Thank you for your patience while we ensure that EyeTV functions properly with Leopard. Update: 10/31/2007 EyeTV 2.5.1 has been released, to take care of the above problems, and other issues related to the 10.5 update.  It also adds Leopard-specific features.  You can download the 2.5.1 update from here: http://www.elgato.com/index.php?file=support_updates_eyetv2 The Read Me is also available from that page. 2007-10-22T10:56:59+01:00 http://faq.elgato.com/index.php/faq/more/eyetv_wont_launch_or_crashes_right_after_launch_xvid_conflict/ Recently, some EyeTV users have not been able to launch EyeTV, or find that it crashes right after being started. This unusual problem seems to be tied to a conflict between new XVID and DIVX components for QuickTime.  Those components allow QuickTime to play those popular video formats, and EyeTV also utilizes QuickTime components for exports. For now, the solution is to visit the QuickTime component folder, and make sure that both the DIVX and XVID components are not installed.  Just including the DIVX only, or the XVID only, will probably work, but the combination of both will lead to the crash. This folder can be found in this way: 1) Open your Hard Drive, from the Desktop 2) Open the Library folder 3) Open the QuickTime folder Inside are the QuickTime components.  Here are the most common components that may be conflicting: DivX Decoder.component XviD_Codec 1.0 alpha.component Perian You can move the questionable XVID and DIVX components to another folder, or to the Trash.  Restarting your Mac is recommended after adjusting these components. Our engineers are researching this problem, to find out why this crash is happening.  Thank you for your patience while we investigate further. If removing the components doesn’t work, then please send your eyetv.crash.log to Elgato Systems Customer Support, so we can craft an individual solution for you.  There are other rare reasons for crashing - these QuickTime components are one of a few potential causes.  Your eyetv.crash.log will tell us the true cause. ************************************************************************************************** Since “XviD_Codec 1.0 alpha.component” is an alpha (test) version, it may be related to the problem.  Those who must have XVID immediately may want to consider removing the alpha component, and trying this alternative solution: XVIDDelegate from http://www.xvidmovies.com/mac/ That alternative option works with DivX Decoder.component, and doesn’t seem to be causing the same crash. ************************************************************************************************** For those with a more technical interest, if EyeTV is crashing due to this conflict, then the eyetv.crash.log file should mention “speech.synthesis.framework”.  If you see a thread like this, then you should remove those QuickTime components as a short-term workaround.  If you do not see a segment like this, or removing the components doesn’t work, then please send your eyetv.crash.log to Elgato Systems Customer Support, so we can craft an individual solution for you. 2007-10-19T22:13:11+01:00 http://faq.elgato.com/index.php/faq/more/how_many_channels_can_i_view_at_the_same_time_using_the_freebox/ You can only view 2 channels at the same time, and this independently of how you view the channels. This means that you can view for example: - two channels on EyeTV using the network connection - two channels on EyeTV, one using the network connection and the other one using a TV receiver (using the Freebox’s A/V outputs) - one channel on EyeTV and one on VLC - one channel on EyeTV and one on your TV (using the Freebox’s A/V outputs) - etc. 2007-10-19T14:28:30+01:00 http://faq.elgato.com/index.php/faq/more/wi_fi_access_only_shows_an_empty_web_page/ Users that start Wi-Fi Access, but only see a empty web page (a black bar on the top, and white or grey as the body), may be helped by this procedure: 1) Stop Wi-Fi Access 2) Go to the EyeTV Preferences > Recording 3) Re-select the location of your EyeTV Archive - it can be the same location again, but the path needs to be rewritten once in the preference files 4) Quit EyeTV 5) Start EyeTV 6) Start Wi-Fi Access This procedure is designed to give the special version of EyeConnect in EyeTV 2.5 the right path to your EyeTV Archive. If that does not resolve your problem, please contact Elgato Systems Customer Support for individualized assistance. 2007-10-08T17:14:46+01:00 http://faq.elgato.com/index.php/faq/more/does_eyeconnect_work_with_the_playstation_3_ps3/ The Sony PlayStation 3 (PS3) now supports DNLA for media sharing, using the Firmware Update to 1.93.  EyeConnect is an UPnP AV server, and that standard is part of DNLA.  Therefore, EyeConnect 1.5 can send data to the PlayStation 3, but the transference may not yet be perfect.  We are working to understand the exceptions, so that we can adjust things for future updates.  We recommend that users try the EyeConnect 1.5 trial with their PS3, before deciding if it works well enough for them to purchase. EyeConnect 1.5 is the same as 1.1.1b2, which some users have been using for the past few months.  Both versions improve over EyeConnect 1.1’s poor connectivity to the PS3. Right now, only certain content can be played, like MPEG-1 and MPEG-2 Program Streams, or MP3 audio.  Most EyeTV recordings should also play without exportation, but there may be exceptions with some digital files captured via DVB/DTT. You’ll have to visit the right section in the PS3 crossbar - for example, go to Movies first, then choose Movies that you have in your Movies folder, that are MPEG-1 or MPEG-2.  The PS3 is particular about what H.264 files it plays, so not all H.264 files created by EyeTV, Turbo.264 or QuickTime may work.  One rule is that if the PlayStation Portable can play it, then so can the PS3. EyeConnnect has plug-ins, in the System Preferences.  You may have to turn some of them off, that might be trying to transcode.  For example, don’t change all audio to WAV. =================================================== Elgato recommends PS3 Firmware updates above 2.0. Users may experience issues when archives of some iLife applications are not located at the default location, or when multiple repositories are present for music, pictures and movies. Users of Mac OS X 10.5 are advised to install EyeConnect 1.5.1, available from the Elgato update site. If you try EyeConnect 1.5.1 with your PS3, please let Elgato Support know if you notice any bugs, or have feature requests for potential future updates. 2007-09-28T17:56:16+01:00 http://faq.elgato.com/index.php/faq/more/eyetv_25_turns_on_progressive_scan_for_hdtv_1080i/ Previous versions of EyeTV 2 offered Progressive Scan playback, via a choice in the Display Preferences.  You could choose to use it at any time, but in reality it only affected 480i resolutions, or lower.  Choosing it while using 1080i would not have an effect.  “Progressive Scan” in 2.4.1 was actually Motion Adaptive for 1080i. Now, EyeTV 2.5 actually performs Progressive Scan for 1080i, creating additional frames.  This new feature will only work with the fastest Macs, like the fastest Core 2 Duo machines.  This takes a great deal of CPU activity. This means that users who were viewing 1080i and had Progressive Scan on in 2.4.1, may see a reduction in frame rate under 2.5, since their Mac is not up to the task of the true Progressive Scan adjustment.  In that case, please switch to Motion Adaptive, and you will get the exact same quality as you were seeing in 2.4.1 with Progressive Scan. Users with top of the line Macs will be able to utilize this feature fully.  To check to see if your Mac can do it, select Progressive Scan from the Display Preferences, then open up EyeTV and choose Show Stream Info from the File menu.  That small blue overlay will tell you the frame rate being used when you play your 1080i video, and if it’s variable, then you’ll know your Mac can’t fully perform Progressive Scan. Since 720p or 480p content is already progressive, then Progressive Scan will not have an effect.  It will only affect 480i and 1080i - the “i” indicates interlacing, and Progressive Scan deinterlaces. 2007-09-28T17:46:24+01:00 http://faq.elgato.com/index.php/faq/more/how_to_setup_the_freebox_in_eyetv_setup_assistant/ It depends if you use Elgato hardware or not, see for info Do I need Elgato hardware to view Free’s IPTV? Note: you can relaunch the EyeTV Setup Assistant at any time from the Help menu. ------------------------------------------------------- 1) Configuration without Elgato hardware ------------------------------------------------------- On the “Choose Hardware” page, select “Network / IPTV” as manufacturer and then “Freebox” as product. On the “Freebox Setup” page, be sure to check the “Enable Freebox” checkbox. Choose also how many streams you want to activate (some users with low Internet bandwidth can only receive one stream).  NOTE: you must activate the Freebox in the EyeTV Setup Assistant or you won’t see it in the EyeTV Preferences nor in the list of Services in the Channels window. ------------------------------------------------------- 2) Configuration with Elgato hardware ------------------------------------------------------- Proceed as for a connecting a set-top-box or another analog video source (see the FAQ section of your analog TV tuner). 2007-09-26T12:26:11+01:00 http://faq.elgato.com/index.php/faq/more/do_i_need_elgato_hardware_to_view_frees_iptv/ It depends which TV channels you want to view and which Freebox configuration you use. ------------------------------------------------------- 1) Configuration without Elgato hardware ------------------------------------------------------- For using this configuration, you first need to enable the “multiposte” mode of your Freebox if not already done. For details see http://adsl.free.fr/tv/multiposte/ Then connect your Freebox to your Mac via Ethernet cable or wireless network. Important note: if you use your Freebox as a router, you must open the UDP ports 31500 to 31503. More info about the Freebox router mode can be found here: http://adsl.free.fr/admin/routeur.html Here is an example of Freebox’s ports configuration, replace the IP address by your Mac’s one: Advantages of this configuration: - you can receive and record digital TV and radio shows without loss of quality. Free’s SDTV, HDTV and radio streams are received and recorded unaltered. Limitations of this configuration: - you cannot view TV channels received via the internal DTT tuner of the Freebox. - you cannot view encrypted channels (Pay TV).  More info about the Freebox and the limitations can be found here: http://fr.wikipedia.org/wiki/Freebox_TV http://www.journaldufreenaute.fr/23/01/2007/tf1-refuse-le-multiposte-de-free.html ------------------------------------------------------- 2) Configuration using Elgato hardware ------------------------------------------------------- You don’t need the “multiposte” mode for this configuration. Connect the audio/video outputs of your Freebox to an analogue TV tuner (e.g. EyeTV 250 Plus or EyeTV Hybrid). With the current Freeboxes, you will need the break-out cable delivered with your Elgato hardware and a SCART adapter. Refer to the Quick Start Guide of your product for the possible connections: http://www.elgato.com/elgato/int/mainmenu/support/documentation.en.html Important note: As Free’s hardware may vary in the future, please check that it is possible to connect the outputs of your Freebox to your Elgato hardware before buying one. Advantage of this configuration: - you can view all channels of your Freebox (a subscription is of course required for Pay TV). Limitations of this configuration: - TV signals delivered by the SCART connector are SD only, HDTV will be viewed and recorded in SD mode. - TV signals are converted from digital to analogue by the Freebox and then converted back from analogue to digital by your Elgato hardware (EyeTV 250 Plus) or software (EyeTV Hybrid). Using EyeTV Hybrid, the quality of the converted signal depends on your Mac capabilities (see What are the recording qualities for the EyeTV Hybrid?) ------------------------------------------------------- 3) Using both the network stream and an Elgato hardware ------------------------------------------------------- This configuration is not fully supported, see for details I want to use multiple EyeTV units (or dual tuners) on the same Mac ############################### For help setting up the Freebox in EyeTV Setup Assistant see this faq: How to set up the Freebox in EyeTV Setup Assistant? Please note that you can only view 2 channels of the Freebox at the same, independently of how you view the channels. For more info, see How many channels can I view at the same time using the Freebox? 2007-09-26T11:58:59+01:00 http://faq.elgato.com/index.php/faq/more/editing_recordings_is_disabled_when_keep_player_windows_on_top_is_turned_on/ EyeTV 2.5 features the option to have the playback window float in front of all other windows, always remaining the frontmost window. This applies to live television windows as well as recordings. If this feature is on, then the Edit command won’t be available. You must disable Keep Player Windows On Top to enable Editing Recordings. 2007-09-25T17:08:01+01:00 http://faq.elgato.com/index.php/faq/more/do_wi_fi_access_exports_to_h264_take_additional_resources/ When using the new Wi-Fi Access in EyeTV 2.5, users have the option to prepare their recordings into H.264 all at once, on demand, or as each new recording is made. The process of creating the H.264 files will take a relatively small amount of hard drive space (about 375MB per recording), but it can take a good deal of CPU time.  This is because the creation of H.264 files is very time and resource intensive, especially when using QuickTime. By default, EyeTV uses QuickTime to prepare the H.264 files for Wi-Fi Access.  However, if you have the Turbo.264 hardware from Elgato installed, the process will be much faster (at least on slow Mac), and far less of your CPU will be used. If you are not using Turbo.264, then you may notice that EyeTV is using extra CPU time, when new files are prepared for Wi-Fi Access.  This could lead to situations where CPU-intensive features, like Progressive Scan or HDTV playback, may not work as well as when no H.264 exports are happening. Such heavy CPU use would probably affect slower Macs, and may not cause any issues on the latest Macs that have ample CPU power. Therefore, when you turn on Wi-Fi Access for the first time, please be aware that EyeTV may temporarily use more of your Mac than you’re used to, due to multiple H.264 exports.  Once the files are converted, then no extra CPU will be needed - it’s a one time process. If you don’t want to convert all of your recordings at once, then when you turn on Wi-Fi Access, press the Don’t Prepare button.  Afterwards, you can select recordings one at a time to prepare for Wi-Fi access, via a check box in the EyeTV Programs window, next to each recording. When Wi-Fi Access is turned on, then new recordings will automatically be exported to H.264, to prepare for streaming.  If you don’t want that process to happen, then keep Wi-Fi Access off, until you specifically want to use it. 2007-09-25T02:59:01+01:00 http://faq.elgato.com/index.php/faq/more/i_have_eyeconnect_installed_and_i_am_having_trouble_with_eyetvs_wi_fi_acces/ EyeTV 2.5 introduces a new feature called Wi-Fi Access which allows streaming of EyeTV recordings to mobile devices such as the iPhone, or iPod Touch. This feature utilizes EyeConnect™ server technology to handle the actual file streaming. If you are already using EyeConnect on your Mac, and would like to use the Wi-Fi Access feature, you will have to upgrade to the latest version of EyeConnect, version 1.5. If EyeConnect is present on your system, Wi-Fi Access will not function unless you have EyeConnect 1.5 or later installed.  If EyeConnect is not on your system, then Wi-Fi Access will work as expected. Download EyeConnect 1.5 Now. 2007-09-24T19:06:23+01:00 http://faq.elgato.com/index.php/faq/more/what_network_ports_does_wi_fi_access_use/ EyeTV’s Wi-Fi Access uses EyeConnect™ server technology to stream content to your iPhone, iPod Touch, or another computer on your local network. This requires access to TCP port 2170. If you are using Mac OS X’s Firewall feature, another firewall, or any other network port blocking security measure, this can block the EyeConnect server and prevent Wi-Fi access from working. To use Wi-Fi Access, you will have to either disable the port blocking feature, or enable access to port 2170 so that EyeConnect will work. 2007-09-24T18:48:12+01:00 http://faq.elgato.com/index.php/faq/more/can_i_use_eyetv_wi_fi_access_with_a_normal_web_browser/ EyeTV 2.5 introduces Wi-Fi Access, which is designed to stream data to an iPod touch or iPhone. Those devices use a special version of the Safari browser, and the Wi-Fi Access generates web pages that are sized and designed for those devices. See this article for more on how to setup Wi-Fi Access: http://faq.elgato.com/index.php/faq/more/597/ Wi-Fi Access is for recorded material, and will not stream Live TV. If you use Wi-Fi Access with a normal web browser, the pages will not fill the whole window, and may not work as expected.  Currently, it works well with the latest versions of: Firefox (2.0.0.7) Camino (1.5.1) Safari (3.0) If you click on a video file, then it will open up in a separate window using QuickTime Player. In the end, Wi-Fi Access is currently only designed for the iPhone and iPod touch, and use in the desktop browsers listed above may have quirks.  Future updates to EyeTV may offer additional support for desktop browsers. 2007-09-24T18:43:45+01:00 http://faq.elgato.com/index.php/faq/more/does_eyetv_25_enable_timeshifting_for_devices_without_hardware_compression/ EyeTV 2.5 now supports timeshifting functionality for analog TV tuners without built-in hardware compression such as EyeTV Hybrid. To enable this feature, open EyeTV’s preferences to the Devices pane, and check the “Enable Timeshift” box. 2007-09-24T18:39:09+01:00 http://faq.elgato.com/index.php/faq/more/how_do_i_keep_the_live_tv_window_on_top_of_other_applications/ EyeTV 2.5 features the option to have the playback window float in front of all other windows, always remaining the frontmost window. This applies to live television windows as well as recordings. To enable floating windows, select “Keep Player Windows On Top” from EyeTV’s View menu. Player windows that float feature an uncluttered, minimal title bar. Note: Editing recordings is disabled when “Keep Player Windows On Top” is enabled. 2007-09-24T18:29:08+01:00 http://faq.elgato.com/index.php/faq/more/can_i_record_programs_from_the_live_tv_buffer/ Yes. With EyeTV 2.5, you can create recordings from the Live TV buffer. If you’ve been watching a live television show for awhile, use the on-screen remote control to navigate to your desired start point by rewinding, jumping or erasing the timeline. Then click the red record button. To end your new recording, navigate to the desired end point, and click the red button. If you know that you’d just like to record the show that is currently playing on screen — no need to navigate to the beginning of the show. Control-click the player window, and select Record > Current Show from the contextual menu. EyeTV will record as much of the current show as is present in the live television buffer. Using the context menu to record the buffer (Current Show or Next Show) will not work in Canada, or other countries that don’t have a Program Guide built into EyeTV. Once the recording has finished, EyeTV automatically assembles the recording from the pieces of the live buffer by compacting them together into one recording. There are some factors to keep in mind when you want to record from the Live TV buffer. If you have been channel surfing, the live television buffer contains data from different channels. In some cases, newly created recordings can contain video from different channels.  Playing recordings in EyeTV or exporting to formats such as iPod should work without any issues. Exports of mixed-channel recordings to MPEG Program Stream, DivX, and Windows Media may fail or contain audio artefacts. To work around these issues, individually export the different channel sections within the recording. Recording within the Live TV buffer will not work if you have set the live TV buffer in RAM. To change this, go to EyeTV’s Recording Preferences and click the Change button under Live TV Buffer. Uncheck Keep in RAM and click OK. If you decide to stop recording before the recording catches up to where you had been watching in Live TV, your recording will be longer than you expect. For example, you’re watching a program and 10 minutes into the program, you decide you want to record it. You set the recording to start from the beginning of the program. Then you decide you only want the first six minutes, so you stop the recording. However, the recording duration will be 10 minutes, not six minutes.  This is to ensure that you don’t lose any footage that you may be interested in, since the Buffer will be erased after you record it. You can trim off any unwanted footage in the Editor - the place where you stopped recording will be marked. Drag the marker to the end, or mark the section you wish to keep and export the clip. Recording from the Live TV Buffer is not supported with the original EyeTV USB. 2007-09-24T18:24:12+01:00 http://faq.elgato.com/index.php/faq/more/how_can_i_enable_wi_fi_streaming_of_my_eyetv_recordings_to_my_iphone_or_ipo/ EyeTV 2.5 introduces a new feature called Wi-Fi Access, which allows you to stream your EyeTV recordings to your iPhone, or iPod Touch over your wireless network. Since the streaming service is essentially a web page being served by EyeTV, this means you can also access the same recordings via a web browser, such as Safari, or Firefox over any local network. To enable Wi-Fi Access, open the EyeTV Preferences, select the Wi-Fi Access pane, and click Start. EyeTV will set up a web page with the following URL: http://[your mac’s IP address]:2170/eyetv/ To provide an easy way to get this link onto your iPhone, the Wi-Fi Access preference pane has a function for emailing this link to yourself. You can then check the email from your iPhone and click on the link to access your streaming content. In their native format, EyeTV recordings are typically far too large to stream to your iPhone, or iPod Touch. To make the recordings compatible, they must be prepared for Wi-Fi Access. This involves makings an iPhone-compatible version of each recording that you would like to enable for streaming. These additional recordings are encoded in H.264 for optimal performance, and will take about 375 MB per hour of additional hard disk space. If you have recordings that have not been prepared for Wi-Fi Access, EyeTV will ask you if you would like to prepare your entire archive when enabling the Wi-Fi Access feature. This process can take several times as long as the original recordings, and it is very CPU intensive. This operation is much faster if you own Elgato’s Turbo.264 accelerator. EyeTV will automatically use the Turbo.264 accelerator if it detects one connected to your mac. If you do not wish to encode your entire archive for streaming access, recordings can be prepared individually by clicking on the Wi-Fi Access check box from the Recordings category of the EyeTV Programs window. If the recording has not been prepared, clicking on this box will automatically start an export for Wi-Fi access. Otherwise, the check box will control whether the recording is available via streaming. Once you have prepared your recordings for streaming and enabled Wi-Fi Access, you can load EyeTV’s web page from your iPhone or iPod Touch. The top level screen will show either your EyeTV playlists, or a list of all prepared recordings if you do not have any playlists.  Click the playlist that contains the recording you’d like to play: Now select the recording you’d like to play: Click the thumbnail, and iPhone/iPod touch will begin to play the EyeTV recording. You can pause, fast forward, rewind, just like in EyeTV. Technical Notes: When you prepare a recording for Wi-Fi Access, EyeTV will export the recording to an H.264 file using the iPhone export presets in EyeTV (480 x 360 H.264 video, AAC Stereo audio, 48 kHz, 29.97 FPS, ~1 Mbps bitrate). This exported file is placed within the original EyeTV recording package with the name [original recording name].iPhone.m4v. If you would like to remove the Wi-Fi Access exports, you must remove them individually from the EyeTV recording packages. To remove a Wi-Fi Access export, do the following: 1) From within EyeTV, uncheck the Wi-Fi Access box for the recording you would like to delete. 2) From the Finder, locate the corresponding recording from within your EyeTV Archive. 3) Right-click, or control+click on the recording to bring up the Finder contextual menu. 4) From the contextual menu, select “Show Package Contents”. This will open the EyeTV recording as a special kind of folder. 5) Locate and delete the iPhone export file. It should be named something like “000000000c2b8085.iPhone.m4v”. Close the EyeTV recording package. When the Wi-Fi Access feature is enabled for the first time, EyeTV installs a small web server based on EyeConnect™ technology. This process uses network port 2170, so if you are using a firewall, this may interfere with the Wi-Fi Access feature. The EyeConnect server is an independent application that runs on your Mac in the background. Because of this, EyeTV does not have to be running for the Wi-Fi Access to be available. You can start or stop the EyeConnect server by starting or stopping Wi-Fi Access from within EyeTV. If you are already using EyeConnect and would like to use the Wi-Fi Access feature, you will have to upgrade to the latest version of EyeConnect 1.5 available at http://www.elgato.com. 2007-09-24T18:14:56+01:00 http://faq.elgato.com/index.php/faq/more/how_do_i_export_from_eyetv_to_the_iphone_or_ipod_touch/ EyeTV 2.5 supports exporting recordings to iPhone. Simply select the recording and click the new iPhone button in the EyeTV toolbar. To change the iPod button in the EyeTV toolbar to iPhone, select iPhone format in EyeTV’s General preferences from the “iPod/iPhone button export format” popup menu. EyeTV can also automatically export to iPhone when scheduled recordings have completed. Select iPhone from the “Export to” popup menu in the Schedule Info dialog. 2007-09-24T18:11:38+01:00 http://faq.elgato.com/index.php/faq/more/eyetv_25_is_now_available/ EyeTV 2.5 is the latest update to the EyeTV software.  It works with all EyeTV compatible hardware, and is a free update for EyeTV 2 users - if you have an EyeTV 2 activation key, you can use it. To download it, visit this page: http://www.elgato.com/index.php?file=support_updates_eyetv2 New Features: 1) Wi-Fi Access for iPhone and iPod touch 2) Freebox IPTV Support 3) Record From Live Buffer 4) Float-on-top 5) Improved H.264 Playback 6) Timeshifting For Devices Without Hardware Compression 7) iPhone Export Preset Each new feature is discussed in the EyeTV 2.5 Read Me, available on the download page: http://www.elgato.com/index.php?file=support_updates_eyetv2 They will also be covered by in-depth FAQ articles, but here are short summaries: 1) Wi-Fi Access for iPhone and iPod touch EyeTV 2.5 can share its library of recordings for playback on your iPhone and iPod touch across a local Wi-Fi network. To enable Wi-Fi Access, open EyeTV’s preferences, select the Wi-Fi Access pane, and click Start. Make sure that port 2170 is open on your Firewall, so that EyeTV can send the data to your iPhone or iPod touch. 2) Freebox IPTV Support EyeTV 2.5 adds support for watching live television streamed over the local network from the Freebox, a dual-tuner IPTV set-top box available in France for users who have purchased ADSL Internet access from Free. To set up EyeTV with your Freebox, run the EyeTV Setup Assistant from the Help menu. 3) Record From Live Buffer EyeTV 2.5 can now create recordings from the live television buffer. To create a new recording after watching a live television show for a while, simply navigate to your desired start point (by scrubbing in the timeline using the on-screen remote control, or rewinding, or jumping) and then click the red record button. The new recording will start from the actual playback position. All navigational controls remain fully functional while recording from the live buffer. To end your new recording, navigate to the desired end point, and click the red button. 4) Float-on-top EyeTV 2.5 features the option to have the playback window float in front of all other windows, always remaining the frontmost window. This applies to live television windows as well as recordings. To enable floating windows, select “Keep Player Windows On Top” from EyeTV’s View menu. Player windows that float feature an uncluttered, minimal title bar. 5) Improved H.264 Playback EyeTV 2.5 improves H.264 HDTV playback performance. H.264 HDTV playback remains quite CPU intensive and requires at least an Intel Core 2 Duo processor. 6) Timeshifting For Devices Without Hardware Compression EyeTV 2.5 now supports timeshifting functionality for analog TV tuners without built-in hardware compression such as EyeTV Hybrid. To enable this feature, open EyeTV’s preferences to the Devices pane, and check the “Enable Timeshift” box. 7) iPhone Export Preset EyeTV 2.5 supports exporting recordings to iPhone. Simply select the recording and click the new iPhone button in the EyeTV toolbar. To change the iPod button in the EyeTV toolbar to iPhone, select iPhone format in EyeTV’s General preferences from the “iPod/iPhone button export format” popup menu. EyeTV can also automatically export to iPhone when scheduled recordings have completed. Select iPhone from the “Export to” popup menu in the Schedule Info dialog. 2007-09-24T17:26:05+01:00 http://faq.elgato.com/index.php/faq/more/some_turbo264_v11_exports_are_resetting_apple_tv/ Turbo.264 version 1.1 offers many new features, including custom presets.  In certain circumstances, specific frame rate settings may create a file that does not work well with Apple TV. The normal frame rate for video in North America is 29.97.  If your original file has a frame rate other than 29.97, then the “Automatic” frame rate setting may create a file that causes Apple TV to reset.  When the file is selected in Apple TV, a black screen with an Apple logo will appear, before returning to the Apple TV menu. The solution is to create a new export preset, that uses a frame rate of 29.97.  Then, your files with another rate (like 24, 25 or 30) will be adjusted so that they work with Apple TV. This issue did not exist with Turbo.264 version 1.0.1 software, and it should be resolved in an future update.  Currently, we are working with Apple to find a fast solution.  We apologize for the inconvenience. 2007-08-22T18:08:07+01:00 http://faq.elgato.com/index.php/faq/more/what_is_eyetv_250_plus/ The EyeTV 250 plus offers all of the the features of the EyeTV 250 with the addition of a ATSC tuner (in North America) or a DVB-T tuner (International). EyeTV 250 Plus receives both free over-the-air HDTV as well as analog TV, it also includes a powerful hardware encoder. More information about the EyeTV plus can be found here: http://www.elgato.com/index.php?file=products_eyetv250na 2007-08-17T16:54:48+01:00 http://faq.elgato.com/index.php/faq/more/how_does_eyetv_250_plus_int_compare_to_eyetv_for_dtt/ Like the EyeTV for DTT stick, the EyeTV 250 Plus INT has a digital tuner capable of receiving DVB-T signals. In addition, the EyeTV 250 Plus INT can receive analog signals, and contains a powerful hardware encoder for high quality analog recording, or digitizing video from analog sources such as VHS tapes or camcorders. The EyeTV 250 Plus INT can receive analog TV signals from antenna, or cable services via the coaxial connector, or from composite/S-Video sources via the analog break-out cable. The EyeTV 250 Plus INT is physically larger than the EyeTV for DTT stick, and requires the use of an external power supply (included). 2007-08-16T18:21:35+01:00 http://faq.elgato.com/index.php/faq/more/how_does_eyetv_250_plus_compare_to_hdhomerun/ The EyeTV 250 Plus is a USB 2.0 device, so it connects directly to your Macintosh, unlike the HDHomeRun which connects to your local network via ethernet. The HDHomeRun has two tuners capable of receiving either digital ATSC, or Clear QAM. The EyeTV 250 Plus has a single tuner capable of receiving analog TV, digitizing analog video, or receiving digital ATSC TV. The EyeTV 250 Plus does not support Clear QAM. The EyeTV 250 Plus can receive analog TV signals from antenna, or cable services via the coaxial connector, or from composite/S-Video sources via the analog break-out cable.  HDHomeRun cannot receive any analog signals. 2007-08-16T18:19:54+01:00 http://faq.elgato.com/index.php/faq/more/how_is_eyetv_250_plus_different_from_eyetv_250/ The EyeTV 250 Plus has all the functionality of the original EyeTV 250, but also contains a dual-mode tuner much like the EyeTV Hybrid. This dual-mode tuner is capable of tuning to analog TV, as well as free over-the air digital TV. If you have over-the-air digital broadcasts in your area (ATSC broadcasts in North America, DVB-T in Australia), then you can watch and record digital quality HDTV on your Mac at resolutions up to 1080i (1920x1080). Currently, the EyeTV software only supports HDTV that is encoded in MPEG-2. The HDTV format being tested in Europe is based on H.264, and is not yet fully supported. Full support for H.264 encoded HDTV should be coming in a potential future release of EyeTV. Just like the original EyeTV 250, the EyeTV 250 Plus contains a hardware encoder for high quality analog encoding, along with a live TV buffer when watching analog or digital television. The integrated hardware encoder also means that the EyeTV 250 Plus uses very little of your computer’s resources while recording analog TV. Visually, the EyeTV 250 Plus has one major difference that distinguishes it from the original EyeTV 250. If you turn the EyeTV 250 Plus over, the silkscreening on the bottom says “elgato http://www.elgato.com". The original EyeTV 250 says “Cinergy 850e PVR Terratec http://www.terratec.com". Note: 720p or 1080i HD features require a Dual PowerPC G5 or an Intel Core Duo processor.  2007-08-16T18:14:54+01:00 http://faq.elgato.com/index.php/faq/more/imovie_08_does_not_support_turbo264_at_this_time/ Turbo.264 is designed to offer support for exporting via iMovie.  When using iMovie ‘08 version 7.1 with Turbo.264 version 1.2 you will be able to use the Turbo hardware directly from iMovie to greatly increase the time it takes to create In iMovie, select “Export using QuickTime” from the Share menu. This article will show you how to export using iMovie HD: http://faq.elgato.com/index.php/faq/more/536/ 2007-08-13T17:49:42+01:00 http://faq.elgato.com/index.php/faq/more/how_do_i_customize_turbo264_exports/ The Turbo.264 1.1 Update introduced a new custom settings dialog. This allows you to save customized settings for audio and video encoding, based on the existing ‘Built-in settings’ profiles. To access the new custom settings dialog, add a source movie to the Turbo.264 application and click on the ‘Format’ drop-down menu. Choose ‘Edit...’ from this menu. A new settings sheet will appear with drop-down menus for configuring your own custom settings. From here you can create a new ‘Custom setting’ either by selecting an existing profile and modifying, it, or clicking on the “+” button in the bottom left hand corner. For instance, lets say you wanted to create a space-saving profile for your iPhone. First select ‘iPhone from the ‘Profile:’ drop-down menu. Then click the “+” button in the bottom-left corner to create a custom setting based on the iPhone profile. In this example, the custom setting has been renamed ‘iPhone Smaller files’. Next, the ‘Size’, ‘Data Rate’, and ‘Audio: Channels’ have been modified to create a smaller file size.  The size has been set to ‘w: 320 x h: 240’, the ‘Data Rate’ to ‘750 kbps’, and ‘Mono’ audio has been chosen to reduce the file size. After choosing your custom settings, click ‘OK’. Your new custom setting will now be available from the ‘Format’ drop-down menu of the Turbo application window. Note: Turbo’s Custom settings will only allow you set quality settings equal to or less than the quality settings of the existing Profiles. In general, the ‘Automatic’ setting will choose the maximum quality settings that the corresponding devices will support (’iPod Standard’ is the exception, which is optimized for file size). This is to ensure that you do not make custom settings which exceed the device’s capabilities, as that would render the export unusable. Please be aware that if you are using the custom settings to create files for devices not listed under Turbo’s profiles, it is possible to create exports that are not compatible with your device. Check with the device manufacturer to find out what video specifications your device requires. ******** Glossary of terms used within the ‘Custom Settings’ sheet: Profile: Chooses settings based on one of the existing device profiles within Turbo. From here you can modify the export settings to meet your needs. Size: Number of horizontal and vertical pixels in the exported file. Typical values: 640x480, 320x240. Aspect Ratio: The ratio of the horizontal length versus vertical length of the video frame. “Standard” displays generally use 4:3, while “Widescreen” displays are typically 16:9. Overscan: Overscan crops the outer edges of the source video before scaling to the export size. Television broadcasts often contain black borders, or blinking dots of data which contain the closed caption data for the program in the outer edges of the broadcast. The Overscan feature eliminates this edge portion, which is generally desirable if you are exporting analog TV recordings. Frame Rate: Number of frames of video per second. Data Rate: The amount of data transmit per second while decoding (viewing) the video file. The higher the data rate, the better the quality of the video. A lower data may be used to reduce the overall file size. Be aware that most devices that play video have specific data rate requirements. Sample Rate: The number of samples per second used while encoding the audio portion of the video. The higher the sample rate, the better the quality of the audio. A lower sample rate may be used to reduce the file size, or meet a specific device’s audio requirements. Channels: Chooses between Monaural, or Stereo audio. If audio quality is not critical, Mono audio can be used to reduce file size. 2007-08-08T18:37:32+01:00 http://faq.elgato.com/index.php/faq/more/how_do_i_setup_hdhomerun_with_my_mac_and_video_source/ For complete details on setting up your HDHomeRun please download and read the Read Me here: HDHomeRun ReadMe HDHomeRun has the following minimum System Requirements: • 100/1000base-T Ethernet network with DHCP server • TV antenna and/or digital cable connection • A Macintosh computer with 500 MHz G4 or higher processor (dual-processor G5 or Intel Core Duo recommended for playing HD content.) • Mac OS X version 10.4 or higher • 512 MB of RAM • Internet connection required to use the integrated electronic program guide (not available in Canada). Unboxing, Power, and Ethernet: After unpacking your HDHomeRun, connect the power adapter to the power jack on your HDHomeRun, then connect the HDHomeRun to your home network via ethernet. Your router must be using DHCP networking and must be 100base-T or faster. Connect to Antenna or Cable: The HDHomerun has two identical digital tuners usable with either an ATSC antenna, or digital cable TV. The HDHomeRun does not include an antenna. For advice on which antenna to use with HDHomeRun, see http://www.antennaweb.org. If you have digital cable, your cable provider rebroadcasts the local digital channels in a non-encrypted form. These non-encrypted channels are known as Clear QAM. Connect your digital cable to HDHomeRun to use it as a Clear QAM tuner. You can use a cable splitter to send the same Antenna or Cable signal to both tuners. Install and configure EyeTV for the HDHomeRun: Install EyeTV from the included software CD, or install the latest version from our website: EyeTV 2 Updates (HDHomeRun requires EyeTV 2.4.2 or later) HDHomeRun comes with two licenses for EyeTV, so you can access the HDHomeRun from two different Macs simultaneously. When you first run EyeTV, the Setup Assistant will start automatically. When asked to “Choose Hardware”, choose ‘Elgato’ from the top menu, and HDHomeRun from the bottom menu. After activating EyeTV, the Setup Assistant will have you specify whether each tuner is connected to cable or an antenna. You can also configure which tuners you’ll be using on your Mac. This is useful if you will be accessing the HDHomeRun from multiple macs. Channel Tuning, and Channel Listings: If you are using HDHomeRun with an Over the Air HD (ATSC) antenna, then the rest of the setup process is similar to that of our existing products. The Setup Assistant will guide you through the channel tuning, and TitanTV guide setup. If you are using HDHomeRun with non-encrypted digital cable (Clear QAM), then the process is slightly different. Cable companies are not required to broadcast Clear QAM content with channel names or program data, so HDHomeRun will not be able to identify some of the channels it finds. If you take the time to configure these channels manually, EyeTV will make sure that they behave like regular channels that include the program data. After auto-tuning to your Clear QAM signal, and configuring your TitanTV Electronic Programming Guide, EyeTV will have three types of channels: • Channels that could be identified and matched to TitanTV listings. • Channels that could be identified, but could not be matched to TitanTV listings. • Channels that could not be identified. To manually configure your Clear QAM channels with TitanTV guide, start by opening up a web browser to TitanTV’s website, and bring up your cable provider’s digital cable lineup. Next, select the ‘Channels’ category of the EyeTV Programs window, and start watching one of the Clear QAM channels without an EPG listing. These channels will list ‘None’ under their EPG column. You will have to watch each Clear QAM channel to determine which EPG channel it correlates with. Once you’ve determined which EPG channel you are watching, click on the Clear QAM channel’s EPG column and select TitanTV. This will bring up a list of all available digital cable channels. Select the matching EPG channel name. Repeat this process until all channels have a TitanTV listing. You are now ready to watch your Clear QAM channels with HDHomeRun and EyeTV. 2007-07-27T18:20:22+01:00 http://faq.elgato.com/index.php/faq/more/how_does_hdhomerun_compare_to_other_eyetv_products/ For a point-by-point comparison of the HDHomeRun versus the EyeTV 250, and the EyeTV Hybrid, please reference the table here: North America Product Comparison HDHomeRun is a networked tuner, meaning it functions independently from your Macintosh. Unlike the EyeTV 250, or Hybrid, it does not need to be physically connected to a Macintosh. The EyeTV software on your Macintosh connects to the HDHomeRun over your network to receive the video stream. HDHomeRun has dual tuners capable of tuning to Over-the-Air Digital (ATSC), and unencrypted digital cable (Clear QAM). It only works with digital signals. It cannot tune to analog television (NTSC), or encode other video sources, such as VHS players or camcorders. Since the HDHomeRun has dual networked tuners, users can view or record two shows simultaneously on different Macintoshes using the EyeTV software. 2007-07-27T18:13:54+01:00